Question 1

Where does Binnit operate?

Accepted Answer

Binnit currently serves Metro Vancouver — specifically Downtown Vancouver, South Vancouver, UBC / Point Grey, and Burnaby. We're expanding over time, so check binnit.com for the latest coverage.

Question 2

Do you serve my area?

Accepted Answer

We don't yet serve Surrey, North Vancouver, West Vancouver, Richmond, Coquitlam, New Westminster, Langley, Delta, or municipalities outside our current zones. We're growing — email hello@binnit.com to register your interest and we'll let you know when we reach you.

Question 3

Which postal codes are covered?

Accepted Answer

Downtown Vancouver: V6B, V6C, V6E, V6G, V6Z, V6A.
South Vancouver: V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V6K, V6J, V6H, V6M, V6N, V6P, V6R, V6S, V6T.
UBC / Point Grey: V6T, V6S, V6R.
Burnaby: V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M.
Not sure? Send us your postal code and we'll confirm.

Question 4

How much does Binnit cost?

Accepted Answer

Binnit charges per bin, starting at $6/month for a small bin up to $12/month for a large one. Reserve one or more bins and pay only for what you store — and when you close out a bin, the unused portion of the month is pro-rated and refunded.

Question 5

Is there a minimum order or minimum term?

Accepted Answer

There is no minimum number of bins. Your $250 credit applies to storage, with unused credit available for up to six months. There is a 90-day storage minimum, then cancel anytime. Pickup fees and storage charges above the remaining credit are charged at standard rates.

Question 6

What does the Fall offer include?

Accepted Answer

A $250 credit toward storage. Unused credit rolls over and is available for up to six months. Pickup fees are charged separately at $10 + $2/bin. Storage charges above the remaining credit are billed at standard rates.

Question 7

How long is the credit available?

Accepted Answer

Unused storage credit rolls over for up to six months. Storage charges above the remaining credit and after it expires use standard monthly per-bin rates: Small $6, Medium-Wide and Medium-Tall $8, Large $12. The storage minimum is 90 days.

Question 8

What if it's not for me?

Accepted Answer

You can request your bins back. Returns are free.

Question 9

Do I need a truck?

Accepted Answer

No. We bring empty bins to you and collect packed bins from your door.

Question 10

Where do you operate?

Accepted Answer

We serve Vancouver and Burnaby. Check your address when booking a drop-off.

Question 11

What are the drop-off and pickup (logistics) fees?

Accepted Answer

Logistics are charged per service leg by how fast you want it. On the standard window (4+ hours or next day), dropping off empty bins and bringing stored bins back to you are free. Picking up packed bins for storage is $10 + $2/bin, charged separately from storage credit. Collecting empty bins from you at close-out is $10 + $2/bin. Faster windows (four-hour, two-hour, one-hour) add a flat base fee ($10 / $20 / $40) plus $2/bin to each leg. All windows run 7 days a week, 8am–8pm.

Question 12

Do you offer discounts or promotions?

Accepted Answer

Your $250 credit is added automatically when you reserve; your driver adds it when you sign up. New customers who book by Nov 30, 2026, 11:59 pm Pacific receive a $250 credit toward storage. Unused credit rolls over and is available for up to six months. Pickup fees are charged separately at $10 + $2/bin. Storage charges above the remaining credit and after the credit expires are billed at standard rates, from $6/bin/month. Standard empty-bin drop-off and next-day or 4+ hour returns are free; faster service costs extra. 90-day storage minimum, then cancel anytime. 1-year rate guarantee.

Question 13

How is Binnit cheaper than self-storage?

Accepted Answer

Traditional self-storage charges for a fixed space whether you fill it or not — most people use only about a third of their unit, so a $200/month locker that's a third full is really costing $600 per used volume. Binnit charges per bin, so you only pay for what you actually store, and unused months are pro-rated back. Plus there are no introductory-rate games.

Question 14

How does Binnit work?

Accepted Answer

1) Sign up on binnit.com. 2) We drop off empty bins free at your door on the standard window. 3) Pack at your own pace. 4) Schedule a pickup — the standard next-day window has no rush fee (pickup is $10 + $2/bin, charged separately from storage credit), and faster windows are available for more. 5) We store your bins securely at our facility. 6) Request any bin back anytime through your account.

Question 15

How many bins do I need?

Accepted Answer

A good guide is 5–10 bins per bedroom. As a rough range: studio / 1-bedroom 5–15 bins, 2-bedroom 10–20, 3-bedroom 15–30, and a small business / office usually starts around 10. Starting with a few extra is smart — unused bins can always be returned. You can start with one bin and add more whenever you need them.

Question 16

How fast can I get my bins back?

Accepted Answer

Standard retrieval — your bins back on a next-day or 4+ hour window — is always free. If you need them faster, four-hour, two-hour, and one-hour windows are available for a flat fee. Your belongings are never held hostage.

Question 17

What are your hours?

Accepted Answer

All services run 8am to 8pm, 7 days a week.

Question 18

What bin sizes are available?

Accepted Answer

There are four sizes (inside dimensions, length × width × height):
Small — 19.9 × 14.2 × 8.4 in — $6/month
Medium-Tall — 19.8 × 13.8 × 15.8 in — $8/month
Medium-Wide — 25.2 × 15.5 × 11.0 in — $8/month
Large — 26.0 × 19.0 × 14.0 in — $12/month

Question 19

How much weight can a bin hold?

Accepted Answer

Each bin has a maximum weight of 50 lbs (about 23 kg). If a bin is over the limit at collection, the driver will leave it to be repacked, so spread heavy items across multiple bins.

Question 20

Can I store furniture or large items?

Accepted Answer

Everything stored with Binnit goes inside a bin, and the largest bin is 26.0 × 19.0 × 14.0 inches. Anything that doesn't fit — sofas, bed frames, mattresses, large furniture — can't be stored. Smaller items, or items you can dismantle to fit in a bin, are fine.

Question 21

Are my belongings secure?

Accepted Answer

Yes. Our facility is climate controlled and monitored 24 hours a day, with cameras inside and covering 75 feet outside in every direction, the latest fire suppression systems, and emergency backup generators that keep security, fire safety, and climate control running through any power outage.

Question 22

Can Binnit staff open my bins?

Accepted Answer

No. Every bin is sealed with a unique, serialized tamper-evident seal the moment we collect it, and a photo of the sealed bin showing the seal number is uploaded to your app. You're the only person who can break that seal — if a bin were ever opened, it would be immediately visible.

Question 23

How do you track my bins?

Accepted Answer

Every bin is tracked by license plate from the moment you hand it over until it's returned. When it reaches our warehouse it's logged to an exact rack position, which you can see in the Binnit app at any time — built on the same kind of infrastructure large-scale logistics operations use.

Question 24

Is the facility climate controlled? Can I store wine?

Accepted Answer

The facility is climate controlled to roughly 68–80°F (20–27°C). If that range works for wine or other temperature-sensitive items, we'd be glad to store them — you can judge whether it suits your collection.

Question 25

Do you offer coverage on stored items?

Accepted Answer

Yes. Every bin can be covered for $500, $750 or $1,000, and you choose the level bin by bin — a box of tax records and a box of camera gear don't need the same protection. Coverage is $1.25 per $1,000 of coverage per month, on top of the bin's monthly rate.

Question 26

How do I qualify a bin for coverage?

Accepted Answer

Photograph the contents before the bin is sealed. The photos are stored in your account, so there's a dated record of what went in and what it was worth. That record is what makes a claim straightforward instead of a conversation about memory.

Question 27

What if something is worth more than $1,000?

Accepted Answer

Our highest coverage level per bin is $1,000, so if a single item is worth more than that, consider if it's covered under your home or business policy

Question 28

Where is Binnit located?

Accepted Answer

Our facility is at 2020 Quebec Street, Vancouver. You never need to visit, though — we come to you for every drop-off, pickup, and retrieval.

Question 29

Who is behind Binnit?

Accepted Answer

Binnit is a Vancouver-based, founder-led company built around one idea: storage should be simple, transparent, and completely stress-free. Questions about the company? Reach us at hello@binnit.com.

Question 30

How do I get started?

Accepted Answer

Head to https://app.binnit.com/reserve to choose your bin quantities and book your first drop-off. This site's Pricing & Coverage page also has the bin sizes, a cost calculator, and service-area details.

Question 31

How do I contact support?

Accepted Answer

Email hello@binnit.com, call toll-free 1-844-4BINNIT (1-844-424-6648), or reach us through your account on binnit.com.

Before you book.

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